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Frequently Asked Questions

If you don't find the information you need here, we are just a phone call away at (903) 345-6453.

Prescriptions and PD (Pupilary Distance)

 

How do I get my prescription to you?

We have made this process simple:

 

How to get your PD (Pupillary Distance) measurement?

It is easy and we can help. Your eye doctor or your previous optical shop will have your PD! There is also an online tool located on the fitting guide page where you can measure it yourself.

 

I have a pretty strong or complex prescription, can you handle that?

We have a wide range of prescription parameters and are certified opticians. You can see our parameters on the fitting guide page. Feel free to email us rx@mikeandmartin.com or call us at 903-345-6453 Mon-Fri from 8 a.m. to 5 p.m. CST to speak to any one of our Opticians.

 

Can you make prescription sunglasses?

Absolutely! All Mike & Martin frames can become your next favorite pair of sunglasses. We only use polarized lenses, with the highest quality filters available.

 

Warranty

For detailed warranty information, please see our warranty page.

 

Frame warranty

Our frames are covered under the Mike & Martin promise warranty. All frames will have a no fault one-year warranty.

 

Lens scratch warranty

Mike & Martin lenses have a one-year one-time “no-fault” scratch warranty. You can find the warranty page link above or at the bottom of the home page. You can also email us at warranty@mikeandmartin.com for a return authorization number and form.

 

General Questions

 

How does the subscription work?

It's very simple! Please see our how it works page.

 

Why a subscription?

We have learned a lot since 1950 in the high-end fashion eyewear business. The technological breakthroughs in lenses, manufacturing and raw materials has been truly awesome.

But one thing that has never changed, is that style and fashion change faster than your vision.

Our subscription plans keep you seeing and looking your best. Mike Martin came up with the concept years ago. Now, it's a reality, revolutionizing the way you buy eyewear. The subscription plan allows us to learn your individual style and visual needs. At Mike & Martin, we build your very own personal profile so we can make sure every custom pair of Mike & Martins is your new favorite pair.

And don't worry, we will let you know when you become eligible for your next pair. We value your feedback and we listen. Join today and you will see why we say change is a good thing. 

 

Lens Upgrade Charges?

ONE-TIME CHARGE PER PAIR OF PROGRESSIVE OR POLARIZED LENSES

Single Vision Single Visionpolarized sun lenses Progressiveno-line bifocal Progressiveno-line bifocal polarized sun lenses
Includedno upgrade charge $85one-time charge per pair $180one-time charge per pair $210one-time charge per pair
Single Vision Includedno upgrade charge
Single Visionpolarized sun lenses $85one-time charge per pair
Progressiveno-line bifocal $180one-time charge per pair
Progressiveno-line bifocal polarized sun lenses $210one-time charge per pair

 

Using the highest quality lens optics available, we eliminate you having to make upgrade decisions regarding quality and add-ons. We want you to see the best you can, thererfore all of our lens include the latest technology.

The thinnest materials possible, anti-reflective, hydrophobic, oleophobic, UV protection and scratch-resistance are all included. We make it as simple and as affordable as we can.  

When you order a new pair of eyewear consisiting of progressive or polarized lenses you will be charged a one-time fee at the time of purchase. This helps cover the costs of these much more expensive lenses. Then, it returns to the regular monthly plan price. This allows a family to share a plan and only pay upgrades when someone needs a progressive or polarized lens.

If you have any questions about our lenses or fees, please contact one of our certifed Opticians at our in-house lens lab at 903-345-6453 or at help@mikeandmartin.com.

 

Can I buy more than one pair at a time?

You sure can! Just follow the same steps you took to purchase your first pair! This gives you the ability to pick different frames and lenses. There is no limit to how many pairs you can purchase at one time.

 

Can I just purchase Mike & Martin frames?

Yes! Simply select frame only in the drop-down menu on the frame model page you would like. It will still carry the Mike & Martin Promise one-year no-fault warranty.

 

What brand of frames do you carry?

We exclusively carry Mike & Martin frames, which we are proud to have designed and sourced from our manufacturing partners in Italy.

This is what sets us apart from the rest! Mike & Martin eyewear is designed from the imagination and supervision of Mike Martin himself. We control every aspect of your eyewear until it is delivered to your doorstep. This ensures quality and you will see why change is a good thing.

 

What is Mazzuchelli acetate?

 Mazzuchelli is an Italian acetate company that has been operated by the same family for six generations and been in business for over 165 years. They consistently manufacture the highest quality acetate available, used to manufacturer the biggest names in designer eyewear. It adjusts easier, it’s stronger, and it stays in adjustment giving you the best comfort and fit. In the last fifity years eyewear has became more of a fashion accessory, and the Mazzuchelli family has worked with some of the best fashion designers in the world. They consistently produce the best colors and highest quality acetate available. Yes it is more expensive, but at Mike & Martin we only use the best materials available and you will feel and see the difference.

 

How do I know which frames will fit me?

For detailed guidance on determining the best fit, see our fitting guide.

 

What type of lenses do you use?

We are certified opticians and have been in business since 1950. Having our own state-of-the-art in-house lab, we only use and manufacture the best in lens optics. This guarantees you the sharpest vision and eliminates the confusion when purchasing lenses. You know when you have Mike & Martin lenses, you have the best.

Please read our lens guide for more information on our lenses.

 

What is the best way to clean my glasses?

To clean your lenses, we include a microfiber cleaning cloth along with a microfiber pouch that also can be used for cleaning your lenses dry. With the anti-reflective and hydrophobic properties that our lenses have you can use soap and water, spray cleaner, and prepackaged moist lens wipes. For any optical lenses you should avoid paper towels, kleenex and napkins as they all contain wood fibers. A soft cotton towel is always good to clean optical lenses.

 

What if my prescription changes or my doctor makes a mistake?

We know mistakes can happen or your eyes can change. We will remake your lenses one-time within 45 days at no-charge for any reason. We truly want to take care of your vision for years to come and we know you will love us!

 

Order Processing and Shipping

 

How long does shipping take?

We want to get your order to you as quickly as possible and we prefer to use UPS when possible. Dependent on what you order and when you order, here is a list of average processing times:

Need your purchase faster? We offer expedited shipping using our current discounted rates which is:

 

Do you ship to APO/DPO/FPO addresses?

Yes, we do! Mike & Martin proudly ships to the U.S., Puerto Rico, the U.S. Virgin Islands, and APO/DPO/FPO addresses.

 

How can I check the status of my order?

When you make a purchase with us, you are required to create an account using your email address and a password. We will do our best to keep you updated via email. If you need further assistance, please email us at help@mikeandmartin.com or call us at 903-345-6453 Mon-Fri from 8 a.m. to 5 p.m CST, we are here to help.

 

 

Returns, Exchanges and Cancellations

 

What is your return policy?

If you find that you aren’t completely satisfied with your Mike & Martin eyewear, we will gladly return or exchange your purchase within 30 days.

 

How do I return my purchase?

For returns, please call us at 903-345-6453 Mon-Fri from 8 a.m. to 5 p.m. CST, or email us at help@mikeandmartin.com  We will give you a return authorization number to make your return a smooth and stress-free process.

 

What if I change my mind after I place my order?

Uh-oh! Since we begin to process orders as soon as we receive them, it is very important that you contact us as quickly as possible. The best way to contact us is via email help@mikeandmartin.com or at 903-345-6453 Mon-Fri from 8 a.m. to 5 p.m. CST.

 

Can I cancel my subscription?

Yes, you can cancel your subscription at anytime and will only be charged the remaining amount left on the current pair of glasses in your subscription plan. We want to be fair and treat you just like we like to be treated. Call us at 903-345-6453 or email us help@mikeandmartin.com and we will be glad to help you

 

My prescription does not seem quite right, what do I do?

If you are having trouble please call one of our certified opticians at 903-345-6453 Mon-Fri from 8 a.m. to 5 p.m. CST. Sometimes it can take a few days to adjust to a new prescription, however we will be happy to help resolve the issue. We want your experience with Mike & Martin to be awesome.

 

I want to use my Mike & Martin frames for new lenses. Can I do that?

Absolutely! Just email us at help@mikeandmartin.com or call us at 903-345-6453 for insrtuctions on how to send us your frame?

 

What forms of payment are accepted?

Currently we accept all major credit cards (Visa, Mastercard, AMEX, Discover) and Paypal. You can also use your HSA, flex plan, or medical savings account to purchase prescription eyewear.

 

Do you accept insurance?

We do not accept insurance as payment, but will be more than glad to send you an itemized receipt for personal reimbursement as an out-of-network provider

 

Press/Media

Please email social@mikeandmartin.com for all media related inquiries.

OUR GUARANTEE

THE MIKE & MARTIN PROMISE

Our no-fault one-year warranty means you never have to worry about your Mike & Martins breaking or scratching. Since 1950, our quality and customer service has set us apart, and we will continue that all the way to your doorstep.

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